FAQ
General
Twopresents, a social enterprise run by volunteers, combines online event invitations with a charitable gift solution. Users share their celebrations with charities that champion worthy causes.
This is how it works: When you organise a Twopresents event, you first select a suitable invitation card, a charity that appeals to you and a gift that you would like to save for. Then, you enter your event details and select the percentage amount that you wish to share with the chosen charity. You have the option to donate 15%, 25%, 40%, 50%, 60%, 75%, 80%, and 90% of total funds pooled to the charity. This percentage amount (less any processing fees, as explained below) will be donated to the charity you have selected taken from contributions your guests make.
Next, you add your guests’ email addresses and send your invitation.
When guests receive the invitation, they are given the option to contribute money online instead of bringing a gift to the event. Contributions of HK$100 and upwards can be made through the website. The money that the guests contribute is then split between you and the chosen charity in the proportion you have selected. Twopresents will transfer the host’s portion of the funds to the host to buy the gift and the charity’s portion of the funds to the charity. Processing fees, as described below, are deducted from the charity’s portion of the funds.
After the event, you can also send thank you cards to guests. At any time, you can login to your ‘Dashboard’ to view/edit your invitation, track RSVPs and contributions, add guests, send message, cancel and reschedule your event.
Yes, you can send the invitation to your friends on WhatsApp, Facebook and other social media. You can do so by simply copying the unique URL link in the ‘Share’ button on the ‘Send’ page or ‘Event Summary’ page once you have logged into your ‘Dashboard’. Your friends will be sent a link to your invitation where they have to add themselves to the guest list and will be able to RSVP and contribute to your event.
Twopresents combines online event invitations with a charitable gift solution. Users share their celebrations with charities that champion worthy causes.
This is how it works:
When you organise a Twopresents event, you first select a suitable invitation card, a charity that appeals to you and a gift that you would like to save for. Then, you enter your event details and select the percentage amount that you wish to share with the chosen charity. You have the option to donate 15%, 25%, 40%, 50%, 60%, 75%, 80%, and 90% of total funds pooled to the charity. This percentage amount (less any processing fees, as explained below) will be donated to the charity you have selected taken from contributions your guests make.
Next, you add your guests’ email addresses and send your invitation.
When guests receive the invitation, they are given the option to contribute money online instead of bringing a gift to the event. Contributions of HK$100 and upwards can be made through the website. The money that the guests contribute is then split between you and the chosen charity in the proportion you have selected.
Twopresents will transfer the host’s portion of the funds to the host to buy the gift and the charity’s portion of the funds to the charity. Processing fees, as described below, are deducted from the charity’s portion of the funds.
After the event, you can also send thank you cards to guests. At any time, you can login to your ‘Dashboard’ to view/edit your invitation, track RSVPs and contributions, add guests, send message, cancel and reschedule your event.
No! It is optional for guests to contribute. Guests can RSVP "Yes" and choose not to contribute.
Guests can also RSVP "No" and contribute to the event. This option allows guests living abroad to participate in the event in an easy way without attending the event.
Yes, a charity in Hong Kong will issue a tax receipt if the donation is HK$100 or more. The charity will issue a tax receipt to the host, not the guests, because money sent to Twopresents is considered gifted to the host. The tax receipt is for the amount donated, less Twopresents’ administration fee of 5% and any applicable transaction fees (see further below). Please allow a few weeks for the receipt to be emailed and/ormailed to the registered email/mailing address provided by the host on the ‘Profile’ page. Please contact us if you do not receive your receipt.
Yes! Twopresents works very well if you are buying a gift together for a teacher or for a wedding as long as it is linked to an event. It is easy to track attendance and contributions and includes many other great event management features.
Currently, Twopresents operates in Hong Kong. We hope to offer our service globally in due course. This means that our charity partners only consists of Hong Kong registered charities at the moment. You can however send your invitations to and receive contributions from any country in the world.
Charity partners are all registered charities in Hong Kong that are reviewed and selected by our Charity Selection Committee. We adhere to a list of stringent selection criteria in order to ensure that all charities are benefiting important social causes. Charities pay a nominal fee to be listed on the Twopresents platform.
For the host
Yes, you can choose to upload your photo, image or drawing as part of your invitation card and thank you card.
Yes, you may attach a map or other file to your invitation. Please follow instructions when entering your event details.
Ask your guests to check their spam/junk folder and ask them to mark the invitiation 'not spam' / 'not junk' to ensure all future twopresents invitations and reminders are sent to their inbox.
You can also resend the event invitation to one guest at a time by clicking the 'Resend' button on the 'Event Summary' page. Alternatively, can also send the URL link of your event invitation (use the ‘Share’ button shown on the 'Event Summary’ page) to your guests so they can add themselves to your guest list. If your guests still haven't received your invitation please contact us.
After sending out your invitations, you can log into your ‘Dashboard’ and click on your event. You will be taken to your ‘Event Summary’ page. For hosts setting up an event for the first time, you will not be taken to your ‘Event Summary’ page if you fail to update your account details in the ‘Profile’ page. Please update your account details in the ‘Profile’ page and you will have access to your ‘Event Summary’.
Log into your 'Dashboard' and select your event. On the 'Event Summary' page, please click ‘Reschedule’. You may enter the new event details and our system will automatically send the rescheduled event invitation to your guests. Guests will need to RSVP again but their previous contributions will be carried forward to the rescheduled event. Please note that if your guests cannot attend the rescheduled event but they have already made a contribution, Twopresents cannot issue a refund to your guests. Contributions already made will rollover ‘as is’ to the newly rescheduled event date.
Log into your 'Dashboard' and select your event. On the 'Event Summary' page, please click ‘Cancel Event’. Our system automatically sends a message to all guests to tell them that the event has been cancelled.
Canceling your event immediately stops contributions to be accepted towards the event. You however, will need to click 'Close Party' in your 'Event Summary' to begin funds processing. If contributions have already been made, Twopresents will distribute the funds in the same proportion and manner as if the event had taken place. If you wish to do so otherwise, please contact us to discuss other arrangements. In no event can Twopresents refund to guests contributions that have already been distributed to a selected charity.
Log into your ‘Dashboard’ and click on your event. You will be taken to your ‘Event Summary’ page. You can then click on ‘Edit/View Invitation’ to edit your invitation. Once all edits are done, you can save it and you will have the option to resend the invitation to your guests.
Please do not forward your invitation to other guests as each invitation is created specifically for each guest. Forwarding an invitation to other guests may create issues with managing contributions.
Log into your ‘Dashboard’ and click on your event. You will be taken to your ‘Event Summary’ page. You can then click on ‘Edit/View Invitation’ and you will be able to edit the RSVP and the Event reminder function.
No, you may only support one charity per event.
No. You must choose a charity listed on Twopresents.com. You can however request that Twopresents considers adding your favourite charity to the platform. Should you wish to recommend any local charities that are not on our list, please contact us and we will gladly consider them!
While our site is primarily set up to share contributions between a gift and a charity, it is possible for you to donate 100% of the funds to go to charity.
Please follow these steps to donate 100% of your fund to charity: When setting up the initial invitation for your event, choose the charity you want to support and select any contribution percentage. When asked to enter the gift you would like to save for, enter ‘an additional donation for the charity’. You must also contact us by email to let us know that you wish to donate your proportion of the funds to the chosen charity. Failing to do so may result in us not being able to transfer your proportion of the funds to the chosen charity.
You can also increase your percentage to charity to 100% in the close party form at the time of closing the party.
The guests will see the percentage allocated for the charity in the explanatory text as part of the email sent along with the invitation. Your guests will also love to know how much was raised, so it is a good idea to include that in your thank you message!
After the invitation has been sent, you cannot change the charity or the contribution percentage. However, you can increase the contribution percentage when you close the event.
You must ‘close’ the event to begin funds processing. After the event is closed, Twopresents will transfer the funds electronically to you. Funds are transferred as per the contribution percentage split indicated by you. The amount for the chosen charity, less the processing fee, will be sent to the charity directly.
You and the charity will generally receive payment within 2 weeks of the close party date assumig we have all the correct account information. You will receive an email notification once the transfer is completed.
Please make sure you close your event by clicking ‘Close Party’ in your ‘Event Summary’ page to begin funds processing. Twopresents will electronically transfer your portion of the funds to the account you registered in the ‘Profile’ page at the time of account creation and verified at the time of closing the event.
No. Twopresents is unable to issue cheques. All funds for hosts and charities are processed electronically.
If you do not receive your funds, please check to make sure you have ‘closed’ your event. If your event is closed, you will generally receive payment within 2 weeks of the close party date assuming we have all the correct account information. You will receive an email notification once the transfer is completed. If you do not receive your funds within the aforementioned time, please contact Twopresents
Should your portion of the funds be returned to Twopresents due to incorrect banking details, we will notify you by email and request that you provide correct bank account details as soon as possible. If we do not hear from you within 4 weeks after the notification is sent, your proportion of the funds will be immediately transferred to the chosen charity.
You have 8 weeks after the event date to close your event. Twopresents will send reminders to you during this time to close the event. A final reminder will be sent 7 weeks after your event date. If you fail to close the event by the end of the 8-week period following your event date, Twopresents will immediately transfer all funds to the chosen charity.
All processing fees are deducted from the charity’s portion of the funds. Owing to the way our IT system is automated, we are unable to change this.
To close your party, please log into your Dashboard, then click 'Details' and you will see your Event Summary. On this page, please click 'Close Party' and follow the steps.
For the guest
Yes, you can change your RSVP any time. Just click on the invitation that you have received and RSVP again.
The host will see guests' contributions unless the host has allowed guests to blind the amount contributed and the guest has 'blinded' the contribution.
The charity will issue a tax receipt in the name of the host and will send it to the host's registered email and/or mailing address within 30 days from the receipt of funds.
ou can contribute using your PayPal account or credit cards as accepted by PayPal and IPGPAY. The minimum contribution amount is set at HK$100.
After completing your contribution, both Twopresents and the payment provider you used (PayPal or IPGPAY) will send a confirmation to you immediately. If you do not receive a confirmation, it means that your payment was unsuccessful and you need to repeat the contribution process. Please check to make sure your credit card can be used for online payments as some cards need special permission for online payments. If you are still not able to complete the payment online, please contact us at [email protected] and we will gladly assist you.
Before the event date and before the host closes the event, Twopresents, at its absolute discretion and on a case-by-case basis, may refund guest contributions. All such refunds, if any, are made net of any applicable refund fee of HK$2.50. If you discover you have made a payment error by mistake, please contact us immediately at [email protected].
Please do not forward your invitation to other guests as each invitation is created specifically for each guest. Forwarding the invitation to other guests may create issues with managing contributions.
Processing fee
Once the funds are pooled, an administration fee of 5% will be applied to the total fund. This administration fee covers costs such as IT and business expeneses associated with running our social enterprise service. In addition, a transaction fee of 4.8% is applied which covers all fund transfer related expenses (e.g. credit card fees for guests contributions, transfer fees to host/charity). All fees are deducted from the amount allocated to the charity. There are no other fees or upfront costs. The use of the website for guests and hosts is free.
For example, if the total amount pooled for an event is HK$1000, and the host has chosen to share 50% with charity, the host will receive HK$500. The charity will receive HK$402, net of the administration fee of HK$50 and transaction fee of HK$48.
Processing fee is deducted from the charity’s portion of the funds. Owing to the way our IT system is automated, we are unable to change this and we cannot deduct the processing fees from the host’s portion of the funds or split the processing fees between the host and the charity.
DISCLAIMER:
The above set of FAQ is provided for general information only. It is NOT intended to provide advice or guidance to uniquely specific issues or circumstances, and does not constitute your terms of use of this website. Please refer to the full Terms of Service at terms of service and Personal Data Privacy Policy at privacy policy to fully understand your rights and obligations with respect to the use of the website.